Contact us
We have three ways to answer your questions:
Ask a UD Trucks professional
Your local UD Trucks dealership is trained to answer product questions, service needs, and support — start there for the quickest help.
Contact us
For non-product topics and corporate enquiries, use the regional contact routes published on the official UD Trucks site.
UD Trucks frequently asked questions
Where can I find parts for my truck?
Genuine UD Trucks parts are supplied through authorised dealers. Use channels linked from udtrucks.com or ask your importer for guidance in your market.
Can I buy parts online?
Availability varies by region. Dealers manage parts programmes and portals; your local representative can advise on overnight / online ordering where it exists.
Where can I get a specification / build summary for my vehicle?
Specifications are released through your dealer or fleet contact. Provide the vehicle identification details you have — they coordinate with UD Trucks support for drawings and configuration summaries.
I want to buy a new UD Trucks vehicle. What happens next?
New vehicles are quoted and delivered through UD Trucks authorised sales channels. Your dealer configures body / mission packages, validates emission and homologation needs, then follows up financing and delivery.
Who do I speak to about finance or leasing?
Financing is arranged with your authorised dealer partner and their preferred financial institutions — they tailor packages to kilometres, payloads, and maintenance plans.
Where can I download an owner's manual?
Digital manuals ship with the vehicle toolkit and importer portals — request the latest revision from service reception so documentation matches chassis software.
Questions about warranty or downtime support?
Warranty coordinators at your UD Trucks authorised workshop manage claims, uptime agreements, and service campaigns; bring the chassis number plus any telematics download they request.
I need technical support
Technical diagnoses are routed through UD Trucks-certified workshops with direct access to technical bulletins — they escalate to factory engineering when required.
Do you offer tours of UD Trucks factories?
Factory visitation rules differ by plant and season. Mention your inquiry to the corporate affairs or communication team covering your geography for the current visitor programme.
Regional help desk — UD Trucks
Corporate communication is routed through UD Trucks importer teams and service channels in your geography. Addresses and hours depend on region — the official UD Trucks site lists up-to-date contact paths.
Customer satisfaction escalation
Choose the path that best matches your vehicle and topic.
A. Older high-mileage vehicle needing workshop support?
B. Warranty / campaign / connectivity question on a newer vehicle?